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Don't just take our word for it

Customer Reviews

1829 reviews
4.8
Service Rating
Review 
I am the landlord for 1 Tower Hill, Brentwood, Essex, CM14 4TA, I would like to personally thank Paul (not sure on his surname) who has been able to assist myself from the start and was able to provide a step by step guide on what I needed to complete in order to be able to rent my property out, furthermore he has provided myself with regular updates for what maintenance work needed to be completed I have found him to be very professional and conscientious.
Reply Replied on 16 June 2017
Mr Couchman

Thanks for your feedback. It was Paul Tuck who you dealt with. He has worked for us for many years and enjoys great business relationships with his clients. I'm pleased that you were kept fully updated throughout the transaction as this is something we focus heavily on with our staff. I know Paul will be grateful that you have taken time out to leave such positive comments about him personally.

Steven Bond Managing Director
Residential Lettings 
First class service 
I have used Beresfords Braintree for a number of years as a letting agent for a property. The service provided has always been first rate, tenants seem to be very well vetted so I've had no issues, and I'm provided regular inspection reports which ensure the property is being kept in good order. The team are always on hand to help with any issues or questions and do a fantastic job of managing the property. keeping me up to date with any problems. I would not hesitate to recommenced them.
Reply Replied on 16 June 2017
Mr Bartlett
Thanks for your feedback. I'm pleased that we appear to be delivering a consistent level of service which meets your expectations. Ryan and his team at Braintree work really hard to ensure their clients are happy and it appears to have paid off on this occasion. I appreciate your loyalty as a landlord and hope that we can assist you again at some point in the future.

Steven Bond Managing Director
Residential Lettings 
Everything you can ask of an agent and more 
Excellent customer service - we were kept up to date with the process all the way through. Would happily recommend Beresfords to my friends Delighted with the tenants and the referencing process - certainly the best agent and happy to recommend them
Reply Replied on 16 June 2017
Mrs Stokes & Mr Wright
I was pleased to hear that you have been very happy with the level of service extended to you by my staff. As a business we invest heavily in staff training and development so it's great to see that this is having a positive effect. Many thanks for the offer to recommend us to family and friends - that means a lot.

Steven Bond Managing Director
Residential Lettings 
 
We would recommend them as they orginized everything quickly and efficiently. They were always in touch to keep us in the loop, which made us feel at ease and known that everything was dealt with. We would rent or buy of them All staff were polite, friendly and professional and helped us a lot with renting out our property
Reply Replied on 16 June 2017
Mr Calek and Miss Burke
Thanks for leaving your feedback. I'm pleased to hear that everything proceeded smoothly and you happy with the level of service extended to you by my staff.

Steven Bond Managing Director
Residential Lettings 
 
Friendly and efficient
Reply Replied on 16 June 2017
Mrs Wilson

I appreciate you taking the time to provide your feedback and am pleased that our staff met your expectations on this occasion in terms of the level of service provided.

Steven Bond Managing Director
Residential Lettings
Excellent team effectiveness! I felt very valued and properly guided! 
I am very happy with the service provided by Beresfords, especially regarding the handling of communication, during the whole process I really felt valued and properly guided, every single steps at the time. The team of Emma Holland is very efficient! In less than a week everything has been done!
Reply Replied on 16 June 2017
Mr Romanet
I was pleased to hear that our staff maintained regular contact with you throughout the transaction. We always try to explain everything at each stage of the process as this can help avoid any unnecessary delays arising. Emma has worked for us now for many years and is a great asset to our team. I know she will be pleased to read your comments.

Steven Bond Managing Director
Residential Lettings