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Customer Reviews

1910 reviews
Service Rating
Excellent Service From Linda Sullivan & Beresfords Hornchurch 
My husband, daughter & I have just been through what is considered to be one of life's most stressful occasions and lived to tell the tale!! When we first thought about moving from our family home of 15 years it was such a daunting prospect and an incredibly hard decision to make. This was made easier by the friendly team at Hornchurch. When undertaking something so life changing it's imperative to have the right people behind you supporting you. This is exactly what we received from day one from Beresfords Hornchurch and we very much appreciate it. I have to mention one person in particular, Linda Sullivan who was instrumental in ensuring things ran smoothly and efficiently. She worked tirelessly to get viewers round, at times accompanying them and expertly selling our house to them. Even when we went off on holiday for a fortnight to Costa Rica, Linda was in communication with us getting viewers through our door and negotiating offers. I'm not sure how many other estate agents would go to these lengths when their clients are abroad but I really felt she went out on a limb. Her expert negotiation skills ultimately resulted in a sale. Linda was a calm, rational voice on the end of the phone when it was needed. I found her to be extremely accommodating and absolutely nothing was too much trouble. I honestly felt I could ask her the silliest of questions and if she didn't know the answer (which was rare!) she'd endeavour to find out. As our sale and purchase progressed and time started to tick by, there were many occasions when I needed explanations or answers. When the sales progressor was unavailable I turned to Linda once again. During the most stressful times of the move Linda was friendly, reassuring and supportive whilst remaining professional. In today's society people are very quick to give negative feedback so I felt compelled to praise Linda's hard work together with the team at Beresfords Hornchurch. Thank you for a job well done
Fantastic service 
Fantastic service received from the staff in Braintree. A very welcoming atmosphere in the branch and by phone. Joanna in particular has been very helpful and efficient. Highly recommend as an agent.
Reply Replied on 13 July 2017
Thank you for your feedback. I'm glad that you found our staff welcoming, helpful and professional. Jo has worked for us for many years now and has great working relationships with her clients be they landlords or tenants. I know she will be pleased when reading your comments.

Steven Bond Managing Director Residential Lettings
Joanna Roberts was more than helpful. Any question she answered with confidence and professionalism and made our move nice and easy. Cheers Jo.
Reply Replied on 18 July 2017
Mr Bourne

Many thanks for leaving a review. I was to read that that you were happy with the level of service provided by Joanna at Braintree and appreciate you giving her a 5 star rating.

Steven Bond Managing Director Residential Lettings 
Very helpful advising when we had a tenant that went bankrupt so could not pay the rent. Very good keeping us informed of viewings.
Reply Replied on 13 July 2017
Mr & Mrs Mills

Just wanted to thank you for taking the time to leave your review and I appreciate you giving our lettings team at Billericay a 5 star rating. Fortunately we experience minimal arrears due to the extensive referencing and credit checks we undertake on prospective tenants but there is never a 100% guarantee that every tenant will pay their rent. However I'm pleased that you found are staff helpful in dealing with this issue.

Steven Bond Managing Director Residential Lettings
Fantastic service. Would certainly recommend in future 
Beresfords were extremely helpful and supportive with our purchase. I want to say a very special thanks to Debbie Mead and Carl Gable for everything they did. Communication was fantastic and they were always on the other end of the phone when we needed them. We had a challenging time with our chain and Debbie and Carl both did everything they could to get things over the line. I wouldn't hesitate to recommend Beresfords to others.
Reply Replied on 19 July 2017
Dear Jemma,

Thank you for your kind words on the excellent service you received from the team at Beresfords Brentwood and in particular Debbie Mead and Carl. I know your review of the service you received will mean a lot as I know how hard the team work to produce a first class customer experience. Moving home can be a stressful experiance and i am pleased that Debbie and Carl guided you through the process to meet with your expectations.

Its also great to hear that you would recommend our services to others.

Thank you once again and we all wish you the best in your new home.

Paul Ashton 
Operations Director
Efficient, Professional and Approachable Service 
We had excellent customer service from Paul Money during the sale of our market, having lost our first buyer Paul worked to quickly sell our property and we were very happy with the service. Following the sale we experienced an issue that Paul took upon himself to help us resolve, he was efficient, professional and approachable and went above and beyond to support us along the way. Paul helped us move past the issue and reach the stage of exchange.
Reply Replied on 24 July 2017
Dear Mr and Mrs Rowe,

I was delighted to receive your extremely positive comments with regards to your dealings with the team at Gidea Park and in particular Paul Money.

I know how hard the team work at Gidea Park work to deliver excellent customer service and your positive comments will be well received.

Thank you once again for using Beresfords.


Paul Ashton
Operations Director