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Customer Reviews

836 reviews
Service Rating
Debbie Mead wss very helpful and kept us updated 
Debbie mead was very helpful and kept us updated
Reply Replied on 21 September 2018
Thank you for your comments, we were pleased to help.Terry Holmes fnaea
Good service 
Many thanks to Oliver and team for getting our purchase through. Kept us informed from start to finish and would highly recommend to friends in future. Thanks Rampling’s
Reply Replied on 21 September 2018
Thank you for your kind comments about our service, they are much appreciated.Terry Holmes fnaea
Polite,quick, helpful 
Yes I would use them again and recommended them already
Reply Replied on 2 October 2018
Thank you so much for taking the time to leave excellent feedback regarding our Ingatestone branch and for already recommending us and I hope you will be very happy in your new home.
Carl Gable - Area Director
Great service 
Absolutely professional friendly a helpful. What else can we say.
Reply Replied on 21 September 2018
Thank you for your kind comments they are much appreciated.Terry Holmes fnaea
absolutely rubbish and crooks who steal 
they were appallingly bad, they took money from us for no reason and were totally unreasonable and rude. i would never use them again.
Reply Replied on 17 September 2018
I'm very disappointed and sorry to see your recent review regarding the service you have received. I understand now that your concerns and issue was regarding another department and not relating to your recent purchase via our residential Ingatestone branch. I will speak to the Director overseeing the department concerned to look into the issue and contact you to try and resolve this.Regards
Carl Gable - Area Director
I understand your issues were linked to a recent property which you recently rented via ourselves and am aware that my Director of Lettings has now spoken with you by telephone to explain once again why monies were retained from your initial Dilapidation Deposit. Prior to you first moving into the property it was professionally cleaned by the landlord and was a condition of your Tenancy Agreement that upon expiry of this tenancy you would engage the services of a cleaning company to have the property professionally cleaned just prior to vacating so as to return the property to the landlord in a similar condition as it was for you when first moved in. Upon inspecting the property after you had vacated it was clear to our staff that the property had not been cleaned at all, let alone by a professional company. Furthermore there was damage to the garage door, a handle in one bedroom and the garden had not been maintained as agreed it would be. Had these items have been resolved by you prior to moving out then there would have been no reason for us to deduct any monies from your initial deposit. However the landlord needed to have the property professionally cleaned prior to any new tenants moving in, deal with the relevant repairs and have the garden cleared. It is for these reasons why agents take a Dilapidation Deposit from tenants upon commencement of any new tenancy so if neglect or damage is experienced there are sufficient funds to cover related repairs. Naturally if no damage is evident and tenants abide by the terms of their tenancy then the deposit is returned to them in full. Unfortunately in this particular instance this was not the case so to suggest we 'took money for no reason' and are 'crooks who steal' is, in my view completely unjustified. We merely withheld the amount required to then pass on to the landlord so they could cover the costs of the works required to return the property into an acceptable condition to enable them to re-market the property.
Steven Bond Managing Director Residential Lettings
The whole process of selling my mother's house, and buying her new property whilst it was still a shell, was made as smooth as possible by the whole team at Beresfords. I thoroughly recommend them.
Reply Replied on 2 October 2018
Thank you for choosing Beresfords to sell and purchase a new property for your mother and I'm glad to hear everything went smoothly. I hope she will be very happy in her new home.
Carl Gable - Area Director