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Useful Information

Your dedicated Property Management Team

Throughout a tenancy our ultimate aim is to ensure a stress-free experience for both landlords and tenants.

It is reasonable to assume that some form of maintenance issue will arise during any tenancy be it a leaking tap, electrical fault, or malfunctioning boiler. From a tenant’s perspective you will want to know that whatever the query, it is resolved in a prompt, professional and efficient manner.

You can get in touch with your property manager, shown below, either by email or phone.

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Office Opening Hours

Monday – Friday 9.00am – 5.30pm

Saturdays (Emergency Maintenance Only) 9.00am – 4.00pm

Sundays - Closed

Out of Hours Emergencies – 01245 397464

Outside of our office opening hours the customer support team will answer your calls providing expert care to both landlords and tenants, giving advice and support for a wide range of maintenance issues 365 days a year, including Christmas Day.

Reporting Maintenance Based Issues Online

Please provide us with all the details requested below, it will only take a couple of minutes! The more information we have regarding the issue itself, the quicker our Maintenance Coordinators can start the process of resolving it for you.
Please note, maintenance reported online is only picked up during office hours.