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Customer Reviews

983 reviews
Service Rating
Polite, efficient and helpful 
I was having a lot of difficulty with my washing machine, I called Suzanne Humpreys who works in the Maintainance department and I was sorted out with a new machine within a week. Suzanne was really polite and very helpful.
Reply Replied on 27 March 2020
Thank you for posting your review. I am pleased to read that your experience in dealing with our property maintenance department was a positive one. I will pass on your kind words to Suzanne.Bernadette Barcham MARLA Director Beresfords Lettings Division.
A great experience. 
The service I have received at Chelmsford Beresfords was 5 star. The agents were professional, polite, genuine and acted very quickly in my application to rent one of their properties. I think it’s the best experience I have had while I have been renting.
AVOID AVOID. They’re great to start with but once you’ve signed they are awful. Response times are terrible, that’s if they do respond. Small works requested, they took weeks or months and are shoddy to be polite! Rude and so unhelpful on the phone, awful service. I’ll never use Beresfords ever again. You’ll see a lot of great reviews, they ask you to review when you first sign, once you do, they only care about the landlords needs and not the tenants!
Great Service. 
Speedy and efficient. Also helpful and polite.
One of the best estate agencies for Rentals! 
The viewing process with Beresfords has always been top notch and extremely professional. Maybe the pushyness of estate agents I am used to is only a London thing... I found a property I loved (for rental) and made an offer which was VERY easy and smooth. It was accepted within a few hours. The T&C's are very clearly laid out and you know what's coming next. The checks were done VERY quickly and it was all sorted within a week of making the rental offer! Very impressed and I look forward to many smooth times as a tenant with Beresfords. Thanks so much so far!
Reply Replied on 9 March 2020
Hi Tassone Thank you so much for posting your recent review. I am pleased that our Lettings team in Brentwood managed to find you a suitable property to rent, and that you found the entire process ran smoothly from start to finish. I hope you enjoy your time living at the property. We all very much appreciate your kind words and 5 star rating. Regards Steven Bond - Managing Director Residential Lettings
Great service, Ryan and Christine have been professional and helpful throughout. Would definitely recommend Beresfords to friends.
Reply Replied on 5 March 2020
Many thanks for taking the time to leave your review. I am pleased that you found the approach of Ryan and Christine professional and helpful. I know that they will be very grateful for your 5 star rating and it is good to know that you would recommend Beresfords to anyone renting a property in and around Braintree. Steven Bond - Managing Director Residential Lettings